Our Purpose:

As an Associate Insights Analyst you will join our Customer & Market Insights Team who are responsible for informing Xero’s strategic agenda, including identifying new opportunities and refining how we look at existing opportunities. This team closely partners with the business to measure performance and formulate actions to improve experiences across the customer lifetime.

What you’ll do:

Work closely with Senior Insights Consultants to embed and grow advocacy for key programs of work across the business
Support the delivery of programs of work related to understanding our brand performance and positioning in the market, including using data to extract key insights for stakeholders
Leverage Qualtrics (survey & reporting platform) to support the management of end-to-end research alongside our research partners and Senior Insights Consultants

Act as a key liaison between Xero and external agencies to translate business requirements into actionable outcomes
Support Senior Insights Consultants in providing Xeros with the insights required for them to make evidence-based decisions
Explore and analyse different datasets at Xero, alongside data derived from our research program
Collaborate with the wider Customer & Market Insight team to leverage other insight knowledge

What you’ll bring with you:

Tertiary qualified in any of marketing, economics, psychology, social sciences, science, commerce, statistics or accounting
Research and analytics experience – either agency or client side
Experience with any of Display or Qualtrics

Excellent numeracy and writing skills, as well as high attention to detail
Self-motivated individual who can work well under pressure and tight deadlines
Hunger and passion to drive best practice, both delivered by agencies and within the insight process
Adept at building trust and engaging stakeholders

To apply, please visit the following URL:https://jobs.lever.co/xero/547aea57-5b1c-4fa2-b580-3ed529eda7c0/apply?lever-source=Job%20postings%20feed→