is hiring

Front Office Executive

Posted December 1, 2023
Job Category: Front Office
Company: Ushur
Workplace type: onsite
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
Role: Front Office Executive
Location: Bengaluru, India
Years of Experience – 4 – 6 Years
The Role: As the Front Office Receptionist, you will serve as the face of our organization, providing exceptional customer service and ensuring a smooth and welcoming experience for clients, visitors, and employees. Your primary responsibility will be to manage the front desk, handle inquiries, and assist with administrative tasks.
What You’ll Do:
Greet and welcome visitors, guests, and employees with a warm and professional demeanour.
Answer, screen, and direct incoming calls to the appropriate person or department.
Manage the reception area, ensuring it is tidy and presentable at all times.
Verify guest credentials and the purpose of their visit
– Escort guests to their designated floors or areas, providing guidance and information as needed
– Manage and coordinate conference room bookings.
Maintaining visitor’s logbook
– Provide administrative support, including data entry and document preparation.
Notifying housekeeping of all check-outs, late check-ins, early check-ins & special requests
– Issue, collect, and track access keys for authorized personnel, ensuring proper documentation and security protocols
– To maintain keys of all floors 
– Provide administrative support to other functions like facilities/Admin/HR 
– Handle data entry and document preparation at the front desk
– Keep an inventory of office supplies and place orders as needed
– Report any security concerns, incidents, or irregularities promptly
– Handle any other duties related to front office operations
The experience you need: 
– Bachelor’s degree in any; additional certification in office management is a plus
– Excellent written and verbal communication, strong organizational skills, and attention to detail
-Proven at least 1 year of experience as a receptionist or in a similar role
Preferred :
– Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
– Strong organizational and multitasking abilities
– Professional appearance and attitude
– Ability to handle sensitive information with discretion
– Knowledge of office equipment (e.g., printers, fax machines)
– Ability to work independently and as part of a team
– Customer service-oriented mindset

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