Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
Role: Senior Manager, Infrastructure Product Management
Location: Bangalore
WHAT YOU’LL DO
● Think deeply about the future of Customer Experience Automation and build the foundation for it
● Own a technically complex product area at a hyper-growth startup
● Operate at both strategic and operational levels to create an impact and ensure industry-leading uptime, scalability and platform security
● Sit at the nexus of most of the product and engineering teams at Ushur
● Create a compelling roadmap for infrastructure and services, aligned with internal stakeholder and future growth considerations
● Provide guidelines to solutions architecture, Analytics, QA and sales engineers on best practices for high-scale deployments
● Provide Agile-based program management leadership for initiatives across the infrastructure teams
● Work closely with systems architecture, dev ops, and engineering teams
● Product Roadmap Creation & Management: Develop and maintain a product roadmap for infrastructure tools, services, or systems. Prioritize features or upgrades based on both immediate and long-term company needs.
Minimum qualification
● 8+ years experience as a product manager or related position, where you’ve built and launched products with highly cross-functional teams
● At least 3 years experience working in SaaS product management
● You have a technical degree and/or background (CS, EE, ME, Physics etc.) ideally with systems experience ● Strong bias for action and an intrinsic ability to deal with ambiguity
● Solid understanding of customer needs and experience acting as a customer advocate
● Proven record of delivery and building amazing things that you are proud of in a business setting
● Experience working at an early stage, Enterprise SaaS company
● Ability to support 25% US time zones coverage
