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Lifecycle Specialist

Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact.  Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities – ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Geotab cares about your safety. You may be required to be vaccinated based on the nature of your work (ex: travel requirements) or due to changing local governmental health requirements.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Lifecycle Specialist who will work directly with the end customers within the carrier channel.  The role has two primary functions:  (1) maintain a working relationship with customers once they have graduated from training & be the primary POC for any value-added conversations throughout the length of their time as a Geotab customer, & (2) create add on revenue opportunities that are generated through customer discovery or marketing driven campaigns.  By building consultative relationships with the customer, a Lifecycle Specialist will use in-depth product knowledge to  ensure that clients are maximizing the benefit of the Geotab solution they have purchased.
What you’ll do:
The Lifecycle Specialist will be channel specific Your role will be cross-functional in nature, working alongside Retention, Sales, Support, & Solution Engineering; enabling you to experience many aspects of an industry leading IoT company from within.

How you’ll make an impact:

  • Lifecycle Management
  • Develop an in-depth understanding of each customer and clearly define their fleet purpose, needs, goals and objectives.
  • Develop an in-depth understanding of your aligned channel partner; have a working knowledge of their go-to-market strategy and all products available for them to sell from our expanded platform/ecosystem
  • Identify and adjust solutions according to unique customer needs to achieve satisfaction, loyalty and build sustainable relationships.  
  • Identify potentially risky accounts and remedy risk factors to mitigate customer churn; escalate to appropriate channels internally
  • Revenue Generation:
  • Identify opportunities for partner solutions through customer discussion & discovery
  • Attend/complete all sessions generated from marketing campaign efforts
  • Proactively engage customers who respond positively to marketing campaigns on specified revenue generating products
  • Support product demonstration or (small) pilot requests from PAM team as needed
  • Document all opportunities within CRM & engage appropriate PAM/reseller partner for next steps
  • Miscellaneous:
  • Log all communication, interaction, & documentation used within our CRM (Salesforce)
  • Support Geotab global strategic initiatives.
  • Facilitate customer feedback and follow-up on customer NPS, CSAT and survey responses after all communication

What you’ll bring to this role:

  • 1-3 years experience in Customer Success, Account Management, or related positions working directly with business customers.
  • Post-Secondary Diploma/Degree or equivalent experience, preferred.
  • Experience leveraging customer success tools (i.e., Salesforce) an asset.
  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
  • Experience with reporting or business analysis.
  • Able to work well under pressure and respond to fast changing priorities and deadlines.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
  • Excellent verbal and written communication skills.
  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
  • Strong interpersonal relationship building skills.
  • Strong analytical skills with the ability to problem-solve to well-judged decisions.
  • Highly organized and able to manage multiple tasks and projects simultaneously.
  • A strong team-player with the ability to engage with all levels of the organization.
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides.)
  • Entrepreneurial mindset and comfortable in a flat organization.
If you got this far, we hope you’re feeling excited about this role! Even if you don’t feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus
Online learning and networking opportunities
Electric vehicle purchase incentive program
Full medical benefits & 4% 401k company matching RSP
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
Geotab verifies candidates’ eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab’s employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Alex Cocq at [email protected]. For more details, view a copy of the EEOC’s Know Your Rights poster. Click here to learn more about what happens with your personal data.

To apply, please visit the following URL:https://jobs.lever.co/geotab/73c5d8e1-b588-4988-a722-4e9dc0ee356a/apply?lever-source=Job%20postings%20feed→

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