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Operations Analyst

Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.
The Impact of a Operations Analyst at Coupa:
As a Business Operations Analyst you will be working with a global team to update, review, analyze and correct all closed / won Salesforce opportunities on a daily basis. The order management team will take ownership of all opportunities post the order form being signed to ensure all relevant fields are updated on the Salesforce record within 24 hours and in accordance with a defined runbook. The position will also be supporting the overall provisioning process, ensuing the delivery of subscription products to the customer in accordance with our documented process. This includes ensuring accurate entitlements analysis and coordination with the revenue and FP&A teams to ensure accurate revenue recognition and financial planning. The ideal candidate is someone who has a passion for ensuring an accurate and aligned process, will be able to support the CVM and Sale teams with contract and entitlement questions, and effectively maintain the accuracy of our global customer entitlement records. 

What you will do:

  • Support and analyze acquisition / integrations for provisioning, CPQ / entitlement tracking, and overall order management process
  • Support order management team with Salesforce operations including but not limited to opportunity auditing, contract documentation, and CPQ data management
  • Ensure proper revenue documentation is obtained and attached for all closed / won Salesforce opportunities in a timely manner
  • Support customer provisioning process to ensure correct products are delivered to the customer in a timely manner
  • Partner with internal stakeholders and business application team on future improvements for  back-office operations and reporting processes
  • Support “ad-hoc” operations related projects and analysis as deemed necessary by supporting manager / operations team
  • Maintain contract and subscriptions records for all active customer accounts ensuring accuracy and completeness

What you will bring to Coupa:

  • Great communication skills, ability to work with employees based in the US
  • Salesforce – Proficient user
  • Microsoft Excel – Expert user
  • Google Mail – Proficient user
  • Google Drive – Proficient user
  • English Language – Fluent
  • Methodical – orderly or systematic in thought and behavior
  • Investigative – ability to quickly and accurately research unknown accounts, using context clues and information available online to identify accurate account details
  • Analytical – ability to analyze significant amounts of information with attention to detail and a high level of accuracy
  • Perpetual – capability to work on a repetitive task for a long period of time without compromising quality of work

It would be great if you could also bring:

  • Ability to work cross functionally to achieve a desired result or project goal
  • Experience managing multiple projects simultaneously without compromising the quality of the deliverable
  • Background supporting finance projects and the ability to be detail oriented on a repetitive basis
  • Understanding of process maps and ability create process documentation to ensure cross functional training
  • Experience using Jira and Confluence for both support management and documentation
At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 
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To apply, please visit the following URL:https://jobs.lever.co/coupa/da439160-26b4-41cf-982d-5a736a4b4780/apply?lever-source=Job%20postings%20feed→

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