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Staff Software Engineer, Site Reliability Engineering

Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World’s Best Banks 2023, 2022, and 2021 lists. 
The EQ Bank Engineering Team
EQ Bank Engineering Team has been advocating building best-in-class branchless digital banking experience to advance millions of Canadians’ personal financial goals since its inception. The team believes that the more agile and seamless banking features we build, the more wealth opportunities Canadians can unlock. Engineers in EQ Bank adopt the agile mindset to continually create, test, deploy, improve, and scale banking digital services. Our partnership with Wise, Nesto, Ratehub, Flinks, Borrowell, and Neo Financial has given us top-notch banking consumer insights, and therefore, these insights allow the Engineering Team to build a differentiated and unique digital banking platform. The team is on an 18-to-24-month transformational journey and ready to expand more banking features by growing double-digit team size to triple-digit. Join us to lead engineers on a transformational journey!
Purpose of Job
Staff Software Engineer, Engineering, Digital Banking (SRE) is part of the team that will enable EQ Bank’s Challenger Bank aspiration: A banking platform to put the power in customers’ hands. Every feature we build is designed to give our customers an edge over their money to maximize their potential. You will use cloud-native technologies and product-centric agile methodologies to manage multiple cross-functional pods dedicated to launching new products, features, and ongoing business value for our digital bank apps.
Reporting to the Associate Director, Engineering, Digital Banking, you will help drive forwards the evolution our services platform into a modern, API-driven micro-services architecture using foundational Azure Cloud, DevOps, API, and PaaS services to deliver dozens of production releases per month. You will lead a cross-functional team through all areas of Agile Software Development and will partner closely with Digital Banking Business and Product teams to prioritize and deliver outcome driven solutions. This will include enabling MVP approaches and faster learning towards our customer goals and objectives.
The Staff Software Engineer, Engineering will focus on following outcome-based workstyle that can span from working as individual contributor on complex performance investigations to team leader guiding group of developer for software enhancements.
Strong background of agile delivery, architectural and communication skills, SRE techniques and mindset will be exercised with diverse assignment types.
The Staff Software Engineer will create and execute plans to deliver the technology goals through strong solution and design, and excellent SRE skills in identifying, troubleshooting bottlenecks, and guide the pod(s) to better patterns for building a more stable and resilient system.
This role requires the individual to work across pods in driving the right observability practice, carry out POCs for innovation and help build best in class observability patterns. Staff Software Engineer (SRE) will also be involved in collaborative team efforts to focus on customer outcomes and respond quickly to customer feedback.
Failure to deliver on these accountabilities could restrict the bank’s objectives to deliver scalable and secure Technology at a faster pace.
Key Technical Accountabilities
Driving the solution for measuring and resolving key stability bottlenecks. Working in an agile environment across multiple scrum teams. Providing qualitative and quantitative status updates through project governance. Managing the technology backlog and roadmap for the pod. Driving continuous improvement for the Pod and support improvements for the overall bank’s methodology and tools.

The Work

  • Design, develop, and implement Java-based solutions using microservices architecture.
  • Deploy and maintain digital platforms on the cloud, ensuring high availability and scalability.
  • Collaborate with cross-functional teams to integrate numerous services and ensure seamless delivery.
  • Be a functional leader in the team, guiding the team with the best practices around solution architecture, observability and the SRE practice in general
  • Develop tools and frameworks to improve developer productivity.
  • Lead adoption of new technologies and tools in department.
  • Help automate pipelines towards continuous delivery and deployment.
  • Support architectural guidance and governance process.
  • Proactively identify and address stability and performance issues in the system.
  • Apply SRE principles to build and maintain reliable and efficient systems.
  • Automate processes to improve system reliability and performance metrics.
  • Participate in the full software development lifecycle, including design, coding, testing, and production release.

Let’s talk about you

  • Have a degree in Bachelor or Master of Computer Science, Engineering, or a related field.
  • Have 10+ years of experience in software application development
  • Have 5+ years of experience in leading senior-to-architectural responsibilities in scale-up and/or enterprise level environment
  • Have 5+ years of experience with Java, microservices architecture, and cloud services (AWS, Azure, GCP)
  • Preferred 2+ years of experience in site reliability engineering
  • Knowledge of container technology and deep technical understanding
  • Strong understanding of SRE principles and practices
  • Experience with performance tuning, monitoring, and troubleshooting
  • Familiarity with CI/CD pipelines and DevOps tools (Azure DevOps)
  • Strong experience in Observability tools and practices (Elastic APM)
  • Preferable to have experience in tool evaluation and adoption for team.
  • Self-starter who can take a concept and drive it through to the design and implementation.
  • Ability to work independently with minimal supervisory direction.
  • Strong oral and written communication skills.
  • Excellent interpersonal, communication, and presentation skills
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus 
✨ Market leading RRSP match program
🩺  Medical, dental, vision, life, and disability benefits
📝  Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day 
🖥  Virtual events to connect with your fellow colleagues
🎓  Annual professional development allowance and a comprehensive Career Development program
💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you! 

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