Experience Engineer: Call Center

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Join our front office. Our Experience Engineers are at the core of our organization. Developed through Disney Institute Training in customer service excellence, our engineering core’s primary purpose is accurately convey the mission and the common purpose of our organization. These positions are diverse and include but are not limited to the following expected work.
1) Communications through our call center for our traditional EMS services, occupational health services and addiction/recovery services.
2) Billing processes, customer advocacy and insurance navigation.
3) 211 mental health peer service line through Mental Health America.
4) Client and community relations.
5) Team member engagement and communication.
6) Surge support for field operations.

Preferred, but will train.

  • CRS or CHW
  • Insurance Navigator Certificate
  • Disney Institute Training
  • CAD/CPR
  • HIPAA Training
  • Certified Compliance Officer (optional)
  • Must be willing to work NIGHTS.
Salary Expectations:
Base Rate: $14.00 to $20.00 an hour, based on training and experience.
Shift Differential Available for Nights: +$1.50 hour
Evolution Differential: Self directed education and ranking
Private First Class: +$1.00 hour
Specialist: +$1.50 hour
Lieutenant: + $2.00 hour
 
What Being A Phoenix is all about.
 
Mission:
“Breaking Barriers, defying tradition bias and making no exceptions when it comes to compassionately providing care to those in need.“
 
Vision:
“Providing, at a minimum, the industry standard of care to our communities and customers by creatively and compassionately engaging our staff to be successful, while revolutionizing the deployment practices within the EMS industry “
 
*These Applications and Postings are only meant to be a representation of the positions and are not a complete representation of all necessary and requested job tasks or requirements. Apply to learn more.
It is the policy of Phoenix Paramedic Solutions, LLC, to provide equality of opportunity to all persons regardless of race, color, national origin, sex, age, religion, or disability. This policy applies to all aspects of our personnel policies, practices, and operations.
 
Phoenix Paramedic Solutions complies with the Americans with Disabilities Act (ADA). Persons needing accommodations in the recruitment process should notify Phoenix Paramedic Solutions in advance.
 
All information contained in or connected with this application will be considered personal and confidential and used only in conjunction with your possible employment by Phoenix Paramedic Solutions, LLC. Please provide complete and accurate information as outlined in this application. Any misrepresentation on this application, whether actual or by omission, may disqualify you for consideration for employment with Phoenix Paramedic Solutions.

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